Shipping & Packaging
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All orders confirmed by 3 pm are shipped on the same day. Unfortunately, we only process orders on weekdays. All order received after 3 pm on Friday will be processed first thing on the following Monday. We are closed on public holidays. JNE and TIKI are our preferred shipping courier. In the event of shipping to remote destinations, please consult with our customer service to arrange for other options.
In our history of shipping Lego boxes, we rarely run into problems with missing packaging or damages. Therefore, we define that insurance is optional in most cases. Without wooden protection (packing kayu), shipping courier often denies general box damages anyway. On the other hand, we can't guarantee that every shipment will arrive in perfect condition. It is due to the fact that there are so many things involved during the process. If you insist with other arrangement, please consult with our customer service.
Broken in arrival is definitely not in our dictionary! We have been shipping thousands of Lego sets in recent years, and we are proud to say that we have 98% success rate. All packages arrived in their pristine conditions. We engineered our packaging design to withstand rough courier handling. It is continuously tested, evaluated and perfected over time. Our protection includes sturdy carton box exterior, styrofoam for cushioning, and stretched plastic film for liquid protection. Isn't it better if the item you paid for arrived in their best possible condition? It is surely a better impression for your kids.
Need gift wrapping too? Let us know.
